Returns & Refunds Policy
How to Return Items
You may return most items within 28 days of receipt for a refund or exchange. Items must be:
- Unworn and in original condition
- In their original packaging
- Accompanied by proof of purchase
Return Options:
- FREE Returns by Post
- Use the returns portal to generate a label
- Drop off at any participating carrier location
- Allow 14 days for processing after we receive your return
- In-Store Returns
- Bring items to any retail location
- Must present original payment method
- Immediate refund/exchange processing
Non-Returnable Items:
- Personalized/customized products
- Pierced earrings (for hygiene reasons)
- Items marked as “Final Sale”
Refund Processing:
- Refunds issued to original payment method
- Allow 3-5 business days after processing for bank to post
- Sale items refunded at purchase price
Faulty or Damaged Items:
Items with manufacturing defects may be returned within 6 months. Please include details of the fault when returning.
International Returns:
- Customers outside the UK are responsible for return shipping costs
- Refund will exclude original shipping fees
- Customs/duties are non-refundable
Exchange Policy:
- Available for items of equal or greater value
- Price differences will be charged/refunded accordingly
- Subject to product availability
Return Exceptions:
We reserve the right to refuse returns that don’t meet our policy conditions. Such items will be returned to the customer at their expense.